Norwood - 159a Station Road

Updated 4 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type: Norwood – 159A Station Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. This home can accommodate up to eight people in one adapted building.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

Prior to the inspection, we reviewed the information that we held about the service and the provider including notifications affecting the safety and well-being of people who used the service. We reviewed the Provider Information Return (PIR) which the provider had sent to us. A PIR is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make.

During the inspection we spoke with two people living in the home and met all seven people. We spent time observing people’s day including interactions between them and six different staff members, two mealtimes and an activity. We spoke with two operational managers, two assistant managers and two support workers. We looked at three people’s health and care records. We looked at health and safety, quality assurance records, staff training, supervision and medicines management records. We also looked at records of complaints, accidents and incidents.

After the inspection we spoke with relatives of six people living in the home and had a telephone call with registered manager who had been on leave on the day of the inspection.

Updated 4 July 2019

About the service: Norwood – 159A Station Road is a residential care home providing accommodation and personal care for up to eight people who have a learning disability and/or autistic spectrum condition. At the time of the inspection there were seven Jewish women living in the home with an age range of 31 to 96.

People’s experience of using this service:

People living in this home were safe. They had good support with their health needs and prescribed medicines. People were fully involved in planning their daily lives and choosing how to spend their time. Staff spent time teaching people skills to support them to be as independent as possible.

Staff knew people’s needs and preferences well and provided a person-centred service. Relatives were very happy with the personalised support that people had in the home. The service worked to the principles and values of registering the right support. The service was exceptionally caring. People had excellent support with their communication.

The service provided people with good support for their religious, cultural, relationship and sexuality needs. Staff were well trained and supported and enjoyed working for Norwood. The provider managed and monitored the service well. The provider organised celebrations of Jewish festivals where people from this service and all their other services could meet up. The provider ensured specialist support was available to people in this home with their religious, cultural, communication and behaviour needs.

The service was well led with a programme of audits carried out by the registered manager and the provider to ensure a high quality person-centred service was provided. There were ongoing improvements to the service. The provider engaged well with relatives of people using the service and worked in partnership with them.

The service met the characteristics of an outstanding service in the way the care was responsive to people's needs and the characteristics of a good service in all other areas. More information is in the full report.

Rating at last inspection: At the last inspection the service was rated Good (last report published 18 March 2017).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk