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Turning Point - Coqbeck Support Domiciliary Care Agency

Overall: Good read more about inspection ratings

12 Telford Court, Loansdean, Morpeth, Northumberland, NE61 2DB (01670) 519071

Provided and run by:
Turning Point

Latest inspection summary

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Background to this inspection

Updated 13 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

The service provides personal care and support to people living in ‘supported living’ settings, so that they can live as independently as possible.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 5 days’ notice of the inspection site visits because some of the people using the service could not consent to a home visit from an inspector, which meant that we had to arrange for a ‘best interests’ decision about this.

What we did:

Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, local authorities and clinical commissioning groups (CCGs). We checked records held by Companies House and the Information Commissioner's Office (ICO). The ICO upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

The registered manager completed a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we checked the following records:

• Four people’s care records

• Records of accidents, incidents and complaints

• Two staff recruitment files

• Information relating to staff training

• Audits and quality assurance reports

We visited two independent living services and talked with five people. We spoke with three relatives and one person’s friend. We also spoke with the registered manager, two team leaders, two support workers, two senior support workers and the administrator.

We contacted a manager from the care management team, a care manager and a speech and language therapist from the local NHS Trust, a manager from a local retirement housing scheme and a nurse behaviour specialist to obtain their views about the service.

Overall inspection

Good

Updated 13 March 2019

About the service:

This service provides care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. CQC only inspects the service being received by people provided with the regulated activity ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. There were 13 people receiving the regulated service at the time of our inspection.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service:

There were systems in place to keep people safe. Sufficient staff were deployed to meet people’s needs.

People were supported by staff who were caring. We observed positive interactions between staff and people. One person told us, “I would give it 10 out of 10 for happiness.”

Staff encouraged people to pursue their hobbies and interests and be active members within their local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Audits and checks were carried out to monitor the quality and safety of the service.

Rating at last inspection: Good (report published 29 May 2016, www.cqc.org.uk).

Why we inspected: This was a planned inspection to confirm that this service remained Good.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate and high quality care. Further inspections will be planned for future dates.