8 January 2013
During a routine inspection
We spoke with four people who use the service. One person said 'They can't help you enough and they explain everything. Every time you go they ask you how you feel about the progress, it makes all the difference'. Another person told us 'My experience has been absolutely brilliant. Really, really good. My privacy and dignity has been respected totally'.
There were information leaflets about a number of the treatments in the waiting area. There was more detailed information available in the treatment room, which also included the cost of treatments.
People were invited to complete a patient survey that was posted to their home address. The feedback was anonymised and mostly positive.
We saw that routine servicing and testing had been carried out of equipment in the clinic which included the lasers, fire equipment and portable electrical equipment.