We carried out a review of the data available to us about Seniors Helping Seniors on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Seniors Helping Seniors, you can give feedback on this service.
Seniors Helping Seniors is a domiciliary service providing personal care to older people, younger adults and people living with dementia. At the time of our inspection there were 9 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe when they received a service from Seniors Helping Seniors. They told us staff treated them with dignity and respect and gave them privacy. People were supported to continue to live their lives in the way they wanted and stay in contact with friends and relatives.
People were protected from the risks of harm and abuse. Staff knew how to identify and raise any concerns they had. Risks had been assessed with people and ways to keep them safe, while remaining independent, had been agreed.
Staff supported people to remain well. People were offered food and drinks they liked. People’s medicines were managed safely. Staff practice protected people from the risk of infection.
People’s needs were assessed with them before they began to receive a service. People had planned their care with staff and were supported to live their lives in the way they wanted. People had been invited to share their end of life preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were enough staff to support people. People received their care from a team of staff they knew. Staff arrived at the agreed time. Staff had the skills they required to care for people and were supported by the registered manager and provider. Staff were recruited safely.
The provider and staff shared a clear vision for the service. People and staff were asked for their views of the service. These were listened to and acted on. People were confident to raise any concerns they had about the service they received.
The registered manager and provider had oversight of the service. Regular checks were completed on the quality of care people received. The provider had plans in operation to continually improve the service.
The registered manager and provider understood their legal responsibilities and had shared information with us when they needed to. They worked with other organisations to ensure they kept up to date with changes in legislation and developments best practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 January 2022 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.