We carried out a review of the data available to us about Lodge Group Supported Living Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lodge Group Supported Living Services, you can give feedback on this service.
About the service
Lodge Group Supported Living Services is a supported living service providing personal care to 8 people in 3 properties. The service provides support to people with learning disabilities, autistic spectrum disorder, mental health concerns, older people, physical disability and younger adults. At the time of our inspection there were 8 people were receiving personal care in the supported living services. All properties had an office available to staff, if required.
People’s experience of using this service and what we found
Right Support:
Staff understood people and their individual needs well. Staff provided kind, caring, person-centred care and support. People were supported by appropriate numbers of staff on each shift to ensure people's safety and meet their needs.
People were supported to access to health care professionals and their health was monitored as
appropriate. Care plans were person-centred and focused on people's needs. The service recorded and met people's communication needs, providing information in a way that was accessible to them. People were supported to maintain relationships with family and friends, and to engage in meaningful activities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
Staff understood how to protect people from poor care and abuse. Staff had received training on how to recognise and report abuse and they knew how to apply it. People's care, treatment and support plans reflected their range of needs and staff knew people's needs well.
The service had enough appropriately skilled staff to meet people's needs and keep them safe. Safe recruitment processes were followed. People received their medicines as prescribed and medicines were managed safely. The service was clean, and people were protected from the risk of infection. People were able to express their views and make decisions about their care.
Staff understood people's different communication support needs. We saw people being supported using their preferred communication methods and staff demonstrated an awareness and understanding of people's needs. Staff ensured people's privacy and dignity was respected and their independence promoted.
Right Culture:
There was a positive culture at the service and people benefited from being supported by happy staff which was reflected in the atmosphere at the service. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff told us they enjoyed their job and making a positive difference to someone's life.
People and those important to them were involved in planning their care and staff evaluated the quality of care provided to people, involving the person, their families and other professionals as appropriate. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity. Relatives told us when they visited the service the atmosphere was good, staff were always pleasant and smiling and there is nothing they would change.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 24 January 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We undertook this inspection to assess that the service is applying the principles of Right support right care, right culture.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.