We carried out a review of the data available to us about Comfort Call Middlesbrough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Call Middlesbrough, you can give feedback on this service.
Comfort Call Middlesbrough is a domiciliary care service providing personal care to people in their own homes. The service supports people in Middlesbrough, Redcar and Cleveland and North Yorkshire. At the time of the inspection 147 people were receiving personal care from the service.
People’s experience of using this service and what we found
People and relatives spoke positively about people’s care experience. Staff knew people they supported well and treated them with dignity and respect.
People were safeguarded from abuse. Medicines were managed safely. Risks to people were assessed and monitored. Staffing levels were monitored to ensure people received effective and safe support. The provider had effective infection prevention and control systems in place.
Staff were supported with training, supervision and appraisal. People’s needs and choices were assessed on an ongoing basis. Staff worked effectively with other professionals involved in people’s care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Care plans were developed with the involvement of people and their relatives. Staff helped people to make their voices heard. The provider had a complaints system in place, and people and relatives were aware of this.
Governance systems were used to monitor and improve standards. Feedback was sought and acted on. Staff worked in effective partnership with a range of external professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 January 2022 and this is the first inspection.
The last rating for the service at the previous premises was good, published on 25 February 2020.
Why we inspected
We inspected this service to give it a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.