Background to this inspection
Updated
11 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
Due to the size of the service, the inspection was carried out by one inspector.
Service and service type:
Walsingham Support – 122 Aldenham Road is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This was an announced inspection which took place on 11 March 2019. As this is a small service we gave the provider 48 hours’ notice of the inspection to ensure people and staff were going to be in.
What we did:
Before this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. This enabled us to ensure we were addressing potential areas of concern at our inspection.
During our inspection visit we spoke with four people, two relatives and three staff. We also spoke with the registered manager.
We reviewed a range of documents about people’s care and how the service was managed. We looked at two care plans, medication administration records, risk assessments, complaints records, policies and procedures and internal audits that had been completed.
Updated
11 April 2019
About the service: Walsingham Support – 122 Aldenham Road provides accommodation and personal care for up to six people with a learning and/or physical disability. Accommodation is provided in an adapted residential building with a communal dining area and lounge. People have access to a secure, level garden area. At the time of our inspection six people lived at the service.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People’s experience of using this service:
People told us they liked their home and they liked the staff. It was clear people and staff were fond of each other and had developed good relationships. People were shown respect by staff.
People could take part in the activities of their choice and there was evidence in people’s care records they had been fully involved in their care planning. People were encouraged to be independent and to raise any concerns.
People were provided with the food of their choice and they were supported to be involved in the running of the service through regular meetings. People could personalise their rooms and choose how they wished to spend their time. People had fed back through surveys that they felt safe.
People were kept safe by the robust processes and procedures in place that related to medicines, recognising safeguarding incidents, identifying risks to people and acting on concerns or worries.
People were cared for by staff who received appropriate training and staff who felt supported by management and enjoyed their role.
People lived in an environment that suited their needs and they were assisted with accessing health care professional involvement when needed. People were supported by other professionals to help ensure their quality of life was improved as staff worked in conjunction with other agencies.
We found the service continued to meet the rating of a good service. For more details, please see the full report which is on CQC website at www.cqc.org.uk
Rating at last inspection: We last inspected Walsingham Support – 122 Aldenham Road on 31 March 2016 when we rated the service as Good. The report was published on 18 August 2016.
Why we inspected: This fully comprehensive inspection was carried out in line with our inspection methodology in that we scheduled the inspection based on our previous rating.