Mak Connect Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Mak Connect is a domiciliary care agency providing personal care to 3 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Visits were organised, monitored, and delivered safely through effective use of an electronic call monitoring system. People's medicines were managed safely. People and their relatives were involved in assessments, care planning and managing risks.

Right Care:

Staff were described as kind and caring. Staff protected and respected people's privacy and dignity. Staff had received training on how to recognise abuse and they knew how to apply it. Staff varied their approach to working with people and demonstrated an understanding of how to support people in line with their preferences.

Right Culture:

The service had a positive culture that was person centred. Staff told us they enjoyed their job and making a positive difference to someone's life. The registered manager displayed good leadership skills and staff and representatives spoke positively about their support. The provider had clear and effective governance systems in place that identified and managed risks through audits.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

We registered this service on 24 January 2022 and this was the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.