6 and 22 June 2023
During a routine inspection
This was the first time we had rated this service. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records.
- Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
- The service planned care to meet the needs of patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
- Leaders ran the service well, using reliable information systems and supported staff to develop their skills. Staff felt respected, supported, and valued. The service engaged well with patients to plan and manage services.
However:
- The service did not store cleaning materials safety.
- Expired medications were not always disposed of promptly.
- Risks should be recorded in a document.