We carried out a review of the data available to us about Home Instead Canterbury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Canterbury, you can give feedback on this service.
Home Instead Canterbury is a domiciliary service providing personal care to people in their own homes. The service provides personal care to people living in their own houses or flats who required support due to needs relating to their age or living with a physical disability. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 21 people using the service, with 8 receiving support with personal care.
People’s experience of using this service and what we found
People were protected from the risk of abuse by staff who knew what to look out for and how to report concerns.
Feedback on the staff was positive with people describing them as, “Lovely” and, “Kind and compassionate.” Staff were on time and assisted people with the tasks they required. People told us they had not experienced missed or late care visits and the care being provided was consistent.
Risks were assessed and information provided to staff to prevent these occurring. Care plans held personal information on people and provided guidance for staff to be able to care for them well.
People told us staff used personal protective equipment (PPE) appropriately when they undertook care visits, and the provider told us they had sufficient supplies for staff to use.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff completed a range of training modules and shadowed experienced staff when starting with the service. People told us they felt staff knew what they were doing and supported them well. Staff were supported by the provider and manager when required and staff told us they were always available for support.
Feedback on the service was positive from people and relatives we spoke with. They knew who the provider and manager were and how to contact them if they needed. They told us they felt the service was well-led and encouraged people to be engaged and involved in their care. Care records showed staff worked with external agencies, such as healthcare professionals, to achieve positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 January 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.