The Care Quality Commission

Archived: MH Community Care Limited

243-245 London Road, Dover, Kent, CT17 0TA (01304) 214600

Provided and run by:
MH Community Care Limited

Important: The provider of this service changed. See new profile

All Inspections

25 June 2013

During a routine inspection

We spoke with seventeen people who used the service, the registered provider, registered manager, office staff and four care staff. People and relatives told us they were satisfied with the care being provided. They said they were encouraged to express their views and make or participate in making decisions relating to their care and treatment.

We found that individual personalised care plans were in place to make sure people were receiving the care they needed.

People using the service said that the staff were reliable, arrived on time and stayed the full duration of the call. People said: “The staff always do well and they are very cheerful”. “I have never found fault with them”. A relative commented: “They have my relatives’ interests at heart – the carers are absolutely excellent”.

People and relatives said staff had the right skills and experience to meet their care needs. Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe.

People told us they did not have any complaints but would not hesitate to speak to the manger or staff if they had any concerns.

2 August 2012

During a routine inspection

People said they were involved in decisions and the agency supported them with their needs, provided the service they wished to receive and treated them with respect and dignity.

People who use the services felt supported to make decisions for them selves and were encouraged to be independent. One person who uses the agency said 'They give me support, help with changing the bed and housework'. Another said when referring to the staff that supported them said 'They are lovely people. I am quite pleased with them'. One other said 'I am very happy with the care worker. She mostly helps me in the evening when I need it'.

9 January 2012

During a routine inspection

People said that they had discussed their support and preferred routines with staff. They received the help they needed and that they were encouraged to do things for themselves. People spoken with confirmed that they had given consent to their care and felt in control of the care they received. People spoken with had no concern with regard to the quality of care and were very complimentary about the quality of the staff and the support offered. People told us they felt safe receiving a service from the agency.

When asked people who use the service stated that they felt that staff that supported them had the skills and experience required and that the agency took time to introduce a new member of staff to them and ensured they were suitable.

People said that they had an active say on ways to improve their care. The management are very receptive to comments and concerns and strive to resolve any issues as soon as possible. People said that they would feel free to make a complaint if necessary.