Background to this inspection
Updated
13 April 2023
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by an inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 27 January 2023 and ended on 10 March 2023. We visited the service on 27 January 2023.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection. During the inspection
During the inspection
We spoke with the registered manager, quality assurance manager and 2 care workers. We visited the supported living setting and spoke with the person who receives support. We reviewed a range of records including 1 person's care plan and risk assessments. We looked at 4 staff files in relation to recruitment, training and supervision. We also looked at records relating to quality assurance and the provider's policies and procedures.
Overall inspection
Insufficient evidence to rate
Updated
13 April 2023
Ramsy Healthcare is a domiciliary care service providing personal care to people who live in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating.
Where they do, we also consider any wider social care provided. At the time of the inspection there was 1 person receiving personal care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People's experience of using this service and what we found
Right support
People were given choices that promoted their independence.
People were fully involved in making decisions about the support they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received care from staff who treated them with dignity and respect and encouraged their independence. Care was personalised and promoted people's individuality and human rights. Care plans reflected people's wishes and preferences for care. Staff understood how to support people stay safe from harm or abuse.
Right culture
Staff promoted equality and diversity when supporting people.
There were systems in place to monitor the quality of the services provided, however it was noted the service had only been operating for 3 weeks and would need time to embed these systems.
People and staff had opportunities to give feedback about the service and quality of care. They felt listened to and were confident any issues would be resolved in the right way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 January 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.