St Mungo's Broadway - 2 Hilldrop Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider had policies and procedures to identify people who were at a higher risk of experiencing inequality in their care outcomes. The service carried out a comprehensive assessment of people’s care and support needs. This ensured people received the support that was tailored to their individual needs and preferences. Staff regularly reassessed people’s needs and updated their care plans. Therefore, they had up-to-date knowledge on how to support people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service had assessed people's communication needs before they started living at the service. This information was recorded in people's care plans. When English was not people's first language, the service used interpreting services and software applications to communicate with people better. People's care needs, preferences and wishes were recorded in their care plans. These were regularly reviewed and updated when people's needs had changed. Staff held regular resident meetings where people could raise concerns and make suggestions. People could also speak to staff at any time. People confirmed they were listened to.

People told us staff invited them to take part in a wide range of activities at the service as well as trips within the local community. People said they enjoyed these activities. One person told us they particularly enjoyed “paper day” when the residents gathered to read and discuss the paper headlines. The person explained, “It gives us the chance to talk about proper interesting stuff”. People told us they could raise concerns with staff or the managers and they felt listened to.

Staff told us there were not many people there currently with any specific cultural/religious needs, but they have, in the past, supported people in attending church and having contact with church leaders when this was important to someone. Staff thought there was a good range of activities for people at the service. Staff said they often asked people what activities they would like and encouraged them to get involved. Music has recently become one of the most successful. In the Providers Information Return (PIR) document, the previous registered manager told us, "Staff adapt their communication to each person's needs, involve people to keep their independence. Staff have time to dedicate to people, which shows clearly in how people thrive in this environment. Even people who did not want to move in after sometimes a challenging beginning to their stay, relax and enjoy the attention they receive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.