Consummate Care (UK) Ltd

Consummate Care UK is a domiciliary care agency which provides personal care to people in their own homes. The service provides support to adults with a range of needs including people living with dementia, physical disabilities and sensory impairments. At the time of our inspection 74 people were receiving personal care. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe with the support they received. Staff knew how to keep people safe and protect from harm. Risks associated with people's care and their home environments were identified and assessed. People received their medicines safely, when needed by staff trained in medicine management. Staff were recruited safely.

Quality assurance systems were in place to monitor and review the quality of the service provided, for example, audits of care records. The staff team worked in partnership with a range of professionals to achieve good outcomes for people. Staff felt supported by the registered manager who worked in an open and transparent way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was good (published 5 July 2018).

Why we inspected

The inspection was prompted due to concerns received in relation to the scheduling of call times, and the safety of people using the service. As a result, we undertook a focused inspection to review the key questions safe and well led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Consummate Care UK on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.