The Care Quality Commission
  • Care Home
  • Care home

Archived: Willow Lodge

Overall: Good read more about inspection ratings

59 Burdon Lane, Cheam, Sutton, Surrey, SM2 7BY (020) 8642 4117

Provided and run by:
Trilodge Limited

Important: The provider of this service changed. See new profile

All Inspections

29 July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service. This was an unannounced inspection.

At our last inspection in August 2013 we found the service was meeting the regulations we looked at and did not identify any concerns about the care and support people who lived at Willow Lodge received.

Willow Lodge is a care home that provides accommodation, nursing and personal care for up to 27 older people living with the experience of dementia. There were 25 people living at the home when we visited.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People told us they felt happy and safe living at Willow Lodge. They also told us staff were kind and caring, and our observations and discussions with relatives supported this. We saw staff treated people with dignity and respect. 

Staff were familiar with people’s individual needs and knew how to meet them. We saw staff had built up good working relationships with people who lived at Willow Lodge. There were enough properly trained and well supported staff working at the home to meet people’s needs.   

People or their representatives were involved in developing care plans. We saw people were supported to make decisions about their care and support. People could choose to participate in a range of in-house social events and activities.  

There was a clear management structure in the home. People who lived at Willow Lodge, relatives and staff felt comfortable about sharing their views and talking to the manager and senior nursing staff if they had any concerns or ideas to improve the service. The registered manager demonstrated a good understanding of their role and responsibilities, and staff told us the manager was always supportive and fair. There were systems in place to routinely monitor the safety and quality of the service provided.

We found that the service was meeting the requirements of the deprivation of Liberty Safeguarding (DoLS) and staff had a good understanding of the Mental Capacity Act to promote people’s rights.

8 August 2011

During a routine inspection

Generally the people who live in this home, who are known as residents, do not have the ability to express an opinion about the care that they receive. All of them have dementia or mental health problems.

However, we observed that they all seemed to be very happy and they looked well cared for. Those who were being nursed in bed, because they were unwell, looked clean, well hydrated and comfortable.

We observed several good examples of staff interacting with residents who displayed signs of wellbeing and pleasure with their surroundings and those who were caring for them.

22 August 2013

During a routine inspection

During our inspection we spoke to three people who use the service, a wide range of staff and a relative. One person told us "they were very pleased with their care" and another said "the food was very good".

We observed staff interacting with people who use the service and treating them in a respectful manner. We attended a handover meeting between morning and afternoon staff which outlined the care delivered and an update of any changes which had occurred with people who use the service. The chaplain from the local church was visiting three people who use the service.

We saw records of four people who use the service which were accurate and up to date. We reviewed five medicines administration records and found that prescriptions for medicines were up to date. We saw that care plans took into account each person's level of independence and any potential or actual risks to their safety or welfare. The Registered Manager told us that specific equipment was provided for people if required, we saw examples of recliner chairs and walking frames.

The Registered Manager told us the service had received no complaints during the past year.

Three members of staff told us they enjoyed their work and had a good level of support. All staff spoken to confirmed there were good opportunities for training and development.

We saw four staff files which contained records of recruitment processes, induction programmes, confirmation of identification, appraisal, supervision and mandatory training. Examples of training included Fire Safety, Dementia Awareness, Control of Infection and Moving and Handling.

7 August 2012

During a routine inspection

All of the people who live in this home have dementia or mental health problems. We spoke with several of them and although, they would find it difficult to contribute to the inspection process, or make informed decisions about their care, some were able to tell us what it was like to live in the home.

Comments included 'it's very nice here' and 'the girls (staff) are lovely, wonderful'.

While we were in the home, the lunchtime meal was served and one person told us 'the food is lovely here, it's a real treat having a lunch like this and the meat is lovely'.

A person that was visiting particularly appreciated the fact that their relative was able to get out in the garden; patio doors open out from the living rooms onto the garden.

We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us. Through the use of SOFI we were able to observe that people's experience of the service was a positive one.