The Care Quality Commission
  • Doctor
  • Independent doctor

Hear Again Exmouth

Overall: Good read more about inspection ratings

21 Willoughby Close, Exmouth, EX8 5PE 07852 286111

Provided and run by:
Ms Karen Anderson

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hear Again Exmouth on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hear Again Exmouth, you can give feedback on this service.

1 December 2022

During a routine inspection

This service is rated as Good overall

This service is rated as Good overall and this is the first inspection since the service registered with the Care Quality Commission in July 2022.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Hear Again Exmouth as part of our inspection programme. Hear Again Exmouth provides an ear wax removal service using microsuction.

Hear Again Exmouth is registered with CQC to provide the regulated activity treatment of disease, disorder or injury and is located within Exmouth.

The provider of the service is a registered nurse who provides care and treatment to patients supported by a second registered nurse, who is self-employed. As a sole provider the service is not required to appoint a registered manager. For the purpose of this report we will refer to the provider and member of staff as the ‘staff’, unless we are specifically referring to the provider. We will then refer to the ‘provider’.

We reviewed feedback which had been provided to the service from patients. This demonstrated patients were satisfied with the care and treatment provided.

Our key findings were:

  • The service had systems and processes to manage risk, keep patients safe, and safeguarded from abuse.
  • Clinical records provided detailed information regarding the care and treatment which was provided to patients attending the service.
  • Care and treatment was delivered following current evidence based practice guidelines.
  • Staff had the skills, knowledge and experience to carry out their roles.
  • Staff were kind and respectful to patients and provided information to enable them to be involved in decisions about their care and treatment.
  • The service was organised to meet patients’ needs and responded positively and took action following feedback from patients.
  • The service had a clear vision and strategy to deliver high quality care.
  • Staff were aware of their roles and responsibilities. Systems and processes had been developed to support good governance and management.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services