The Care Quality Commission
  • Care Home
  • Care home

Archived: Barkerhouse Road

123 Barkerhouse Road, Nelson, Lancashire, BB9 9EX

Provided and run by:
Pendle Residential Care Limited

All Inspections

8 November 2012

During a routine inspection

During our visit we looked at one person's records and spoke with two people who lived at the home. We found there were processes in place to make sure people using the service had clear information about the service and the care and support they needed.

People had their needs assessed and had been involved in discussions and agreements about their care. We found people were able to make their own decisions and were supported to take reasonable risks.

During our visit we found the home to be comfortable, warm, clean and tidy. There were effective systems in place to make sure the home was in a good state of repair.

There was a clear system for raising any complaints. People who lived at the home were happy with the staff team and the service they received.

14 February 2012

During a routine inspection

People who used the service told us they were able to make their own choices and

decisions and were happy with the care and support they received from staff. One person said, "I get all the support and help that I need".

One person who lived at Barkerhouse Road was happy with the staff team and said, "The staff are very good; very helpful". Staff told us they were given the training and support they needed to do their jobs properly. They told us they would feel confident to speak out against poor practice if needed and were provided with the training they needed to keep themselves and other people safe.

People who used the service were aware of the complaints procedure and we were told they would speak to staff if they had a problem. One person told us they were treated well by staff.

People who used the service told us they liked living in the home. We found that some areas of the home needed attention. However we were told the areas in need of improvement had already been reported.