Archived: Highfield Residential Home

When we revisited Highfield Residential Home on 24 July 2013, we looked at care records for three people currently using the service. We saw that these were detailed and provided staff with appropriate guidance to meet people's needs.

Food and fluid intake charts that we looked at had been fully completed for each person. This meant that the care and treatment people received was delivered in a way that ensured people's safety and accurate records were in place for staff guidance.

We observed that all personal care records had been moved and were stored securely. This meant that the privacy and confidentiality of people using the service was maintained.

We observed a welcoming, friendly environment which was undergoing improvements such as new carpets, furniture and redecoration. People we spoke with complimented the changes to the environment and one person said 'When it's finished it's going to look lovely. It will just make everything so much nicer.'

During our inspection we saw evidence that people's nutritional requirements were assessed and managed in line with their needs, and that these were reviewed on a regular basis.

We saw appropriate procedures in place for the safe administration of medicines which ensured people received their medicines as prescribed by their doctor.

Personal documentation was not stored securely and had not always been updated when people's needs had changed.

Care plans showed that people and their families had been involved when their care plan had been drawn up. This was confirmed in discussions we had with people using the service. We were told that people felt safe having living in the home and if they had any concerns they would contact the manager of the service who was friendly and approachable. One visiting relative said the care in the home was very good and they were confident that their relative was very looked after well.

People felt their views were listened to and their choices were respected. People and visiting relatives confirmed that sufficient staff were on duty and staff were kind and patient.