The Care Quality Commission
  • Services in your home
  • Homecare service

Butterfly Days Limited

Overall: Good read more about inspection ratings

Unit 2 Dunne House, Colville Road Works, Colville Road, Lowestoft, NR33 9QS (01502) 391411

Provided and run by:
Butterfly Days Limited

All Inspections

During an assessment under our new approach

Butterfly Days Ltd is a domiciliary care service providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided. At the time of the assessment, Butterfly Days Ltd was providing support including personal care to 30 people. We looked at 9 quality statements in the key questions of safe, caring, responsive and well led. We visited the office of Butterfly Days Ltd on 14 August 2024. We gave the service 24 hours' notice of our visit as we needed to be sure the registered manager would be available to speak with us. We found the service was safe for people to use, it was provided by trained, professional staff. Care staff arrived within agreed timescales and stayed the full time required. Some improvements were needed to the management of staff records. People were able to take acceptable risks, but their care records did not always provide sufficient detail in how this was managed. The registered manager took action to address this. People were able to maintain their independence, had choices regarding the service they received. People had equitable experience of the service provided. The registered manager was working to improve the governance and monitoring systems used to ensure the quality of care provided. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.

4 April 2023

During a routine inspection

About the service

Butterfly Days Limited is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 16 people receiving personal care from the service.

People’s experience of using this service and what we found

People told us they felt safe when carers visited them and the service they received helped them to keep safe and manage risks. The service carried out risk assessments and put in place measures to reduce the risk of people coming to harm.

People told us staff were kind, caring and thoughtful and that they benefitted from having a group of regular carers whom they knew well.

There were sufficient numbers of staff to meet the needs of the people using the service. Staff were recruited safely and had appropriate training for the role.

Medicines were administered, managed and monitored safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they knew how to make complaints and felt confident that the service would act on these. There was a suitable complaints policy in place and a system for investigating and responding to these.

There were robust systems in place to oversee the quality of the service and ensure people received consistent high-quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This is the first inspection of this service which registered on 9 February 2022.

Rating at last inspection

This is the first inspection of this service which registered on 9 February 2022.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.