19, 20 May 2011
During a routine inspection
People confirmed that they could receive medical and specialist attention when they needed it and were helped to fulfil their social needs within the home and community.
People told us that their home was clean, comfortable and warm. They said staff were kind and caring. People confirmed that they were given the opportunity to comment on the service, change routine or raise complaints. They said that their visitors were made to feel welcome and information exchange was good.