Primrose Croft Care Home

Updated 9 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 15 February 2021 and was announced.

Updated 9 March 2021

About the service:

Primrose Croft Care Home provides accommodation and personal care for up to 38 older people, some of

whom are living with dementia. At the time of the inspection, 32 people were living at the service.

People’s experience of using this service:

Staff worked well together to ensure people were safe and well cared for. They knew the people they cared for well and understood, and met, their needs. People were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. Staff assessed and minimised any potential risks to people. Staff followed the provider’s procedures to prevent the spread of infection and reduce the risk of cross contamination. The provider had systems in place to enable staff to safely manage people’s medicines.

The provider had systems in place to make sure they only employed staff once they had checked they were suitable to work with people who used the service. There were enough staff to meet people’s needs safely. The registered manager reviewed staffing levels and people's needs regularly. People received care from staff who were trained and well supported to meet people’s assessed needs.

Staff supported people to have enough to eat and drink and maintain a healthy weight. They worked well with external professionals to support people to keep well.

The service had a ‘homely feel’. Some rooms had been recently redecorated and looked nice. However, other areas of the service looked tired with chipped, scuffed, and badly worn paint work and furniture varnish. The provider had an ongoing refurbishment programme for the building.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support.

Staff supported people in a caring and friendly way. Staff were respectful when they spoke with, and about, people. Support was person-centred and met each person’s specific needs. People and their relatives were involved in care reviews.

People’s care plans were detailed and provided staff with guidance on how to meet each person’s needs. People’s needs were reviewed, and their care was adapted as required. Staff supported people to express any wishes they had for their end of life care and followed these.

People and their families felt able to raise concerns which the provider addressed. The provider had systems in place, including a complaints procedure, to deal with any concerns or complaints. The provider and registered manager promoted a culture that was person-centred. The provider had put robust systems in place to effectively monitor the service and bring about further improvement. The service worked well with external health and social care professionals

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was Good (published 2 June 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.