Coalville Nursing Home

Updated 2 March 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

Coalville Nursing Home is a ‘care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We spoke with local authority staff who commission care from this service.

During the inspection

We spoke with two people using the service, two registered managers, a new manager, a compliance officer, a senior care team leader, two nurses, and a care worker. We also spoke seven relatives and three members of staff by telephone.

We reviewed a range of records. This included four people’s care records and a sample of medicines records. We also looked at a variety of records relating to the management of the service including audits, policies and procedures, and infection control documentation.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 2 March 2021

About the service

Coalville Nursing Home provides accommodation, nursing and personal care for up to 40 older people, some of whom may be living with dementia, physical disabilities and sensory impairments. At the time of our inspection there were 22 people using the service.

People’s experience of using this service and what we found

The service was well-staffed to meet the challenges of keeping people safe throughout the COVID-19 pandemic. A relative said, “Hats off to the staff who have dealt with the situation, working long and extra hours to keep the home open through this pandemic.”

Staff knew how to keep people safe and had improved medicines systems to ensure people had their medicines when they needed them. Some improvements were needed to people’s care records. Staff and managers were addressing this.

The provider had good systems in place to protect people, visitors and staff from infection. Managers and staff wore the correct PPE (Personal Protective Equipment) and followed infection control guidance to keep people safe.

Staff enabled people and relatives to stay in touch during the pandemic with regular phone calls, garden visits, and online meetings. Relatives said staff kept them up to date with changes to their family members’ care needs.

People, relatives and staff shared their views of the service through surveys and discussions. A relative said, “The staff and management have been very good – they have shown very good care.”

A new manager was in post and supported by senior management with a view to becoming registered with CQC. The new manager knew which areas of the service needed improvement and had action plans in place to address these.

The provider’s audit systems ensured all areas of the service were subject to oversight and monitoring. The service worked to an action plan to continually improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a focused inspection based on concerns we had received about the service. These were in relation to people's care. As a result, we undertook this focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has stayed the same. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Coalville Nursing Home on our website at www.cqc.org.uk