We carried out a review of the data available to us about Percurra Chelmsford West and Brentwood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Percurra Chelmsford West and Brentwood, you can give feedback on this service.
Percurra Chelmsford West and Brentwood is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 4 people receiving personal care support.
People’s experience of using this service and what we found
The provider’s processes for monitoring the quality and safety of the service were not always effective. We have made a recommendation about the provider’s quality assurance systems. The provider had systems in place to recruit staff safely; however, checks were not always completed robustly. We have made a recommendation about the provider’s recruitment processes.
People’s care was personalised. They were supported by a small, consistent staff team who knew them well and understood how they liked to be supported. There were enough staff available to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to safeguard people from the risk of abuse and staff knew how to recognise and report any concerns about people’s safety. Staff received medicines training and the provider had processes in place to monitor the safe administration of medicines.
Staff received an induction when starting in their role and were provided with appropriate training to support their knowledge. People and relatives told us the staff were kind and caring in their support.
The provider had assessed people’s needs prior to them receiving care and worked alongside other healthcare professionals to support people’s care where appropriate. People and relatives felt involved in the service and told us they were able to give feedback and discuss any concerns with the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 January 2022 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated since its registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.