Ashgrove House Care Limited

Updated 16 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 20 May 2021 and was unannounced.

Updated 16 June 2021

About the service

Ashgrove House is a residential care home providing accommodation and support for up to 33 older people, some of whom live with dementia. At the time of the inspection the home was fully occupied.

People’s experience of using this service and what we found

People spoke positively about the care and support provided and felt staff had a good understanding of their individual needs, wishes and preferences. People’s relatives were confident their family members were safely and effectively cared for. A range of activities were provided both in and away from the home providing variety to people’s daily routine.

There was evidence to show on-going compliance with the regulations in relation to staff training and support, infection control, safeguarding and complaints, health care & nutrition, health and safety and maintenance checks.

People received their medication as prescribed. Additional locks to cupboards were provided to ensure stocks of medicines were kept secure and documentation to record the use of thickeners and creams were to be implemented.

Electronic care records were seen exploring all areas of care and support including people’s goals, aspiration, preferences and wishes. Where risks to people’s health and wellbeing had been identified, these were assessed and planned for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a range of healthcare support so that their health and well-being was maintained. Suitable arrangements were in place to meet people’s nutritional needs. The kitchen was clean, well-organised and the dietary needs of people were understood by kitchen staff.

A review of records, feedback received and our observations showed sufficient numbers of staff, who had been safely recruited, were available to respond to people’s requests for help.

An on-going programme of training and support was provided to help ensure staff had the knowledge and skills needed to support people safely and effective. Staff spoken with felt the service was well run, there was good team work and felt supported in their role.

Ashgrove provided a good standard of accommodation that was clean and well-maintained. Suitable aids and adaptations were available to aid people’s mobility and promote their safety.

There was evidence of on-going management and oversight of the service. Opportunities were provided for people, their relatives, professionals and staff to share their views about the service. Regular audits and checks were completed to monitor and review the standards of care. Any themes or patterns were explored, such as accidents or incidents, and an action plan was put in place to evidence improvement to be made.

Systems were in place for recording and responding to complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was Good. (Published December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.