We carried out a review of the data available to us about Walfinch Welwyn & Bishop's Stortford on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walfinch Welwyn & Bishop's Stortford, you can give feedback on this service.
Walfinch, Welwyn and Bishops Stortford is a domiciliary care agency providing personal care for people living in their own homes in the community. The service provides support for older people and younger adults who may live with physical disabilities, sensory impairment, mental health needs or dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 28 people in receipt of the regulated activity.
People’s experience of using this service and what we found
People felt safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people’s health, safety and well-being were assessed and measures were developed to remove or reduce the risks. People were supported by a staff team who had been safely recruited.
People’s medicines were managed safely. Staff received appropriate training and had their competency assessed to help ensure they were sufficiently skilled and knowledgeable to safely administer medicines. Staff had received training in infection control practices and personal protective equipment was provided for them. The management team took appropriate action following any incidents and learning was shared across the staff team.
Before care delivery started assessments were undertaken to help make sure people’s needs could be met. Staff received the appropriate training and support to enable them to carry out their roles safely and effectively.
Management and staff knew people well and were able to promptly identify when people’s needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the kind and caring nature of the staff team. People received regular consistent care from a small staff team. People knew about their care plans and confirmed they could decide what care and support they needed. People and their relatives said they were confident to raise concerns with the management team. Everyone we received feedback from during this inspection was satisfied with the care and support provided.
The management team was committed to providing quality care and support to people as well as the staff team and understood their responsibilities under the duty of candour. People, their relatives, external professionals and staff spoke highly of the management team and told us they were always available and supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 March 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.