The Care Quality Commission
  • Doctor
  • GP practice

Allerton Road Medical Centre

Overall: Good read more about inspection ratings

34 Allerton Road, London, N16 5UF (020) 8802 2882

Provided and run by:
Hurley Clinic Partnership

Important: The provider of this service changed. See old profile

All Inspections

13 to 18 September 2023

During a routine inspection

We carried out an announced comprehensive at Allerton Road Medical Centre on 13 and 18 September 2023. Overall, the practice is rated as good.

Safe - good.

Effective -good.

Caring – good.

Responsive – good.

Well-led – good.

Following our previous inspection on 18 February 2015, the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Allerton Road Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection.

We carried out this comprehensive inspection because the practice has not been inspected since 2015.

How we carried out the inspection.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice lead had been recently recruited. They were supported by a human resource and a senior management team and directly by a regional manager.
  • During the inspection process, the practice highlighted efforts they were making or had made to improve the childhood immunisation uptake to meet the world health organisation targets. However, the effect of these efforts was not yet reflected in verified outcomes data.
  • At the time of the inspection the practice lead did not have oversight of the practice nurse role specific training.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice had systems for the appropriate and safe use of medicines, including medicines optimisation.
  • Patients with long-term conditions were offered an effective annual review to check their health and medicines needs were being met.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Take steps to ensure the practice hold all of the necessary information to provide safe care and treatment in regard to the staff training and fire risk assessments.
  • Implement regular reviews of the practice nurse prescribing.
  • Take steps to improve the childhood immunisation uptake.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

18 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on the 18 February 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for Older people, People with long-term conditions, Families, children and young people and Working age people (including those recently retired and students), People whose circumstances may make them vulnerable and People experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The provider should:

  • Continue with efforts to recruit a permanent male GP to improve outcomes for male patients.
  • Continue to actively liaise with commissioners and stakeholders to increase patient engagement to improve outcomes.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice