Dalmeny House

Updated 11 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 March 2021 and was announced.

Updated 11 May 2021

About the service

Dalmeny House is a residential care home providing personal care and support for up to 11 people aged 18 years and over living with mental health problems. At the time of the inspection, 11 people were living at the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Dalmeny House offered one to one and group activities including growing produce on a local allotment, attending voluntary work and accessing the local community. Staff showed empathy, kindness and compassion, and placed value on their caring roles and involvement in people’s lives. The care provided was flexible to meet assessed needs and preferences.

The service worked with people to complete end of life care planning to ensure provision of high standards of care and support at that stage of their life. The service had good working relationships with the local GP practice and mental healthcare professionals.

The service worked in partnership with people, families and staff and encouraged feedback on the care provided. We received positive feedback from people and staff about the service. Staff told us they enjoyed working at Dalmeny House and spoke highly of the support provided by the registered manager.

People had their care and support needs met by sufficient numbers of suitably trained staff. The care environment was clean and comfortable throughout. The service had governance arrangements in place and completed regular internal quality checks and audits. Findings from these were reviewed by the registered manager and provider and used to continually drive improvement within the service.

The registered manager was passionate about the people they supported and they valued their staff team. They encouraged staff to develop and fostered an open and supportive culture within the service.

Rating at last inspection: Dalmeny House was previously inspected 21 December 2016 and rated as Good overall. The report was published 06 April 2017.

Why we inspected: This was a scheduled, comprehensive inspection, completed in line with our inspection schedule for services rated as Good.

Follow up: We will continue to monitor this service and will reinspect in line with our schedule for services rated as Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk