Saxonwood

Updated 15 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 17 February 2022 and was unannounced.

Updated 15 March 2022

About the service:

Saxonwood is a residential care home that was providing personal care to 24 older people aged 65 and over at the time of the inspection. Some people were being cared for in bed. The service can support up to 36 people.

People’s experience of using this service and what we found

People had access to a wide range of different activities throughout the week both inside and outside of the service. People told us that they took part in these and that they were enjoyable. The activities promoted movement, exercise and mental stimulation and prevented isolation. Activities included people who received their care and treatment in bed. The service had a dedicated group of volunteers who regularly visited people living in the home and supported the activities programme.

People received good care, support and treatment. People also received good care and support when they reached the end of their lives. People had been involved in planning and discussions about their wishes and preferences in relation to their end of life care.

People felt safe living at Saxonwood. Staff had the knowledge and training to protect people from abuse and avoidable harm. Risks to people were identified, and when incidents and accidents occurred they were investigated appropriately and learnt from.

People had choice over their care and support and their choice, dignity and privacy was respected by staff. People told us staff were kind, caring and treated them well. Comments included, “The carers are fantastic” and “The staff impress me.” A relative told us staff provided an, “Excellent standard of loving care.”

When people needed medical attention, this was quickly identified, and appropriate action was taken. For example, if people were losing weight referrals were made to dieticians, or if people fell regularly they were referred to a fall’s clinic. The service had a good relationship with the GP who visited the service regularly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good at a comprehensive inspection which was carried out on 03 November 2016 (published 24 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.