The Care Quality Commission
  • Doctor
  • Independent doctor

Holderness Laser Clinic Limited - Hull Road Hessle

Overall: Good read more about inspection ratings

Holderness Laser Clinic Limited, 60 Hull Road, Hessle, Humberside, HU13 0AN (01482) 654863

Provided and run by:
Holderness Laser Clinic Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Holderness Laser Clinic Limited - Hull Road Hessle on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Holderness Laser Clinic Limited - Hull Road Hessle, you can give feedback on this service.

19/05/2021

During a routine inspection

This service is rated as Good overall. The previous inspection was undertaken in January 2014 and was unrated.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Holderness Laser Clinic Limited provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. One of the clinicians is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Holderness Laser Clinic is registered in respect of the provision of treatment of disease, disorder or injury and is in the process of registering for surgical procedures. Therefore, we were only able to inspect treatments relating to medical conditions, these were Botox for excessive sweating and sclerotherapy. The clinic offered other services such as laser treatments and Botox for aesthetic reasons, these services are exempt from regulation.

We carried out an announced comprehensive inspection at Holderness Laser Clinic Limited

as part of our inspection programme.

At the time of the inspection there were no patients attending or receiving regulated services due to COVID -19 and we were unable to ask them about the service.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm. However, we identified some areas requiring attention.
  • Patients received effective care and treatment that met their needs.
  • Risk assessments had been completed to assure the provider of the safety of the premises. We identified some risk areas that needed to be addressed.
  • Staff were appropriately trained to carry out their roles.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
  • Staff maintained the necessary skills and competence to support the needs of patients.
  • Staff were up to date with current guidelines.
  • The provider was aware of, and complied with, the requirements of the Duty of Candour.
  • The clinic made referrals to other relevant services in a timely manner.

The areas where the provider should make improvements are:

  • Complete a risk assessment to assess the risk of not stocking the full range of emergency medicines.
  • Review and improve infection control monitoring.
  • Review and develop the process for staff appraisals.
  • Review and develop the system for completing clinical audit.
  • Review and monitor the process for recording fridge temperatures
  • Improve the storage of supplies
  • Review and keep up to date and available staff records

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

23 January 2014

During a routine inspection

On the day of our inspection we were able to speak to one person who attended the service for laser treatment. They told us “The service is very good and the staff are lovely. I have been coming here for repeat treatments for some time and I am very pleased with the results.”

The service was designed to meet the needs of people who received laser treatments and the provider ensured equipment used to deliver treatments to people was regularly maintained, safe and fit for purpose.

The provider had an effective quality assurance system in place and people’s views and opinions of the service were listened to and acted on where necessary.

Records about people who used the service enabled staff to plan appropriate treatment and support. The information needed for this was systematically recorded and kept safe and confidential.

24 January 2013

During a routine inspection

On the day of our visit no person who used the laser service was available for us to talk to. However, we reviewed the systems used by the provider to capture feedback from people. This included satisfaction surveys which had been completed in October and November 2012.

People had commented “Very happy with the treatment. All the staff are brilliant”, “I cannot fault Holderness laser clinic in any way and would gladly recommend to others” and “A very professional, efficient and friendly service.”

We found that people were given sufficient information to make an informed decision about treatments. People were also given advice and time to consider their options before making the decision about treatment.

Infection control systems within the service were looked at. These were monitored regularly by the manager. The clinical areas were clean, tidy and there were systems in place to lower the risk of spread of infection.

We saw there was a complaints system in place, with information and complaints forms readily available to people who used the service.

24 October 2011

During a routine inspection

Holderness Laser Clinic is registered with the Care Quality Commission for the regulated activity treatment of disease, disorder or injury. This is because it is using non-surgical lasers for therapeutic use under the supervision of a listed professional (nurse and medical practitioner) and is intending to treat disease, disorder or injury. For example the treatment of acne or/and thread vein reduction.

We were unable to talk to people using the service during our visit. However the registered manager provided us with comments from the 2010 ' 2011 survey they carried out, where they sought people's views about the service provided. People's comments in the survey were positive, stating they found the service "friendly", and "informative".