Archived: Woodland Care Home

People told us that they could make choices about many aspects of their daily lives and care. One person said, "I can decide things up to a point, such as when I want to get up, and it's my choice to stay in my room rather than go downstairs." People told us they were involved in the decision to call the doctor if they were unwell. However, three people told us that they did not have a choice about when they could have a bath. Two people said they thought they were only able to have one bath a week because they needed help from staff. We spoke with the manager about this and she said that people could have as many baths as they wanted and she would resolve the problem.

We observed staff speaking politely to people and treating them with respect. One person using the service told us, "The staff treat us very well, they are never rude or anything. I consider myself to be safe and well looked after. You hear of homes where people are ill treated but not here." A family carer said they found the staff to be kind, considerate and gentle when helping their relative.

People's views about the meals were mixed. We were told by two people that the meals were, "reasonable", and "all right." Another person said, "The food is very nice but there are lots of repeats." We noted that there were only eight places in the dining room, which meant that most people had to eat either in their rooms or in the small lounges. The people with whom we spoke on the day of our visit had no objections to this. Two people told us they preferred to stay in their bedrooms because it was easier. However, we observed that the mealtime experience for a small group of people in one of the lounges could be improved.

People told us they were pleased with the level of care they received. One person said, "We have nurses here and they do whatever is necessary when you're not well." Another person commented, "I was very ill when I came here and they were so kind and attentive they helped me to get better."