Jurichez Ltd Also known as Jurichez Ltd

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

Jurichez Ltd is a domiciliary care agency providing personal care to older and younger people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, Jurichez supported 25 people in total, 23 of whom were receiving support with personal care.

People’s experience of using this service and what we found

Right Care:

Staff had training on abuse awareness and how to report concerns. However, staff did not always recognise all forms of abuse. This meant there was a risk some concerns would go unreported. People’s care, treatment and support plans did not always reflect all aspects of their needs and associated risks.

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. The service worked well with other agencies to ensure people’s healthcare.

People who had individual ways of communicating, such as using body language and pictures could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.

Right Culture:

Staff and the registered manager did not understand best practice in relation to health and social care and did not have effective systems that provided quality oversight of the service. Staff were not supported to receive all of the training and development they required to fully understand their roles.

However, people received quality care because staff placed people’s wishes, needs and rights at the heart of everything they did. Staff knew and understood people well and were responsive, supporting a quality life of their choosing. People and those important to them, were involved in planning their care and included other professionals as appropriate. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

Right Support:

The staff supported people to keep a clean, well equipped, well-furnished and well-maintained environment that met their needs.

Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines and encouraged them to play an active role in maintaining their own health and wellbeing.

Staff respected people’s choices and supported them to make decisions about their care. Staff communicated with people in ways that met their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 7 February 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified breaches in relation to quality assurance, risk management and staff training at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.