Everlight Radiology Limited (London - Head Office)

TThis is the first time we have rated this service. We rated it as good because:

• The service had enough staff to provide a safe service. Staff understood how to protect patients from abuse, and managed safety well. The service managed safety incidents well and learnt lessons from them. Staff collected safety information and used it to improve the service.
• The provider had systems to ensure reporting radiologists had appropriate equipment provided.
• The provider monitored the effectiveness of the service. There were effective systems to act on urgent and emergency referrals. There were escalation processes for reporting radiologists in the event of a significant finding. Staff worked well together for the benefit of patients and had access to good information.
• Referrers could access the service when they needed it and received the report within agreed timeframes.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s strategy and vision, and how to apply them in their work. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged well with their referring organisations and all staff were committed to improving services.

However:

• The service’s did not undertake Disclosure and Barring Service (DBS) checks for non clicnial staff who had access to patient identifiable information.
• Non-clinical staff did not undertake safeguarding level one training in line with the intercollegiate document.