Everlight Radiology Limited (Leicester)

This is the first time we have rated this service. We rated it as good because:

• The service had enough staff to provide a safe service. Staff received and kept up to date with training and understood how to protect patients from abuse. The service had systems in place to provide radiologists with appropriate equipment. The service managed safety incidents well and learnt lessons from them.
• The service monitored performance and generally acted to make improvements based on the data. The service ensured that staff were competent to carry out their roles and monitored the effectiveness of the service. There were effective systems to act on urgent and emergency referrals and escalation processes for reporting radiologists in the event of a significant finding. Staff worked well together for the benefit of patients and had access to good information.
• Referrers could access the service when they needed it and received the report within agreed timeframes. The service investigated complaints and learnt lessons from them.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s strategy and vision and felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged well with their clients and staff were committed to improving services.