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Touchheart Healthcare Worcester Office

Overall: Good read more about inspection ratings

County House, St. Marys Street, Worcester, WR1 1HB 07403 680808

Provided and run by:
Touchheart Healthcare Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 8 July 2023

Background to this inspection

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and for compliance with regulations. At the time of our inspection, a registered manager was in post.

Inspection team

One Inspector carried out this inspection.

Notice of inspection

We gave the service 72 hours' notice of the inspection. This was because it is a small service, and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 07 June with a visit to the office address. Following this, we continued the inspection with telephone calls to staff, relatives and people using the service,the inspection ended on 13 June 2023

What we did before the inspection, we reviewed the information we had received about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information the providers are required to send us with key information about the service, what they do well and improvements they plan to make. We use this information to plan our inspection.

During the inspection

We spoke with 5 staff and 9 people using the service. We reviewed 4 people's care plans and risk assessments. We reviewed health documents for people. Compliance documents were also reviewed. These included medicine audits, staff competency assessments, training records, recruitment files, team meetings, complaints, concerns, and compliments.

Overall inspection

Good

Updated 8 July 2023

About the service

Touchheart Healthcare is a domiciliary care service providing personal care to people within their own home. At the time of the inspection, 24 people were using the service. At this inspection, the service was providing care for older people and people with dementia. Not everyone using the service received a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using the service and what we found.

All the people we spoke with gave positive feedback about the service, staff, and management. People spoken with were complimentary of the support they received from the staff. People told us they were able to contact the office when needed and felt that the office staff were very good.

The provider understood people's care needs well, including external support when this was required. The provider worked with other healthcare professionals to ensure people received additional support when needed.

People were encouraged to make choices about their care and given the support to do so.

People and relatives were involved in their care and supported in making decisions about their care. Care was person-centred.

People's medicines were safely managed.

When things went wrong, the provider learned lessons and developed improved systems to keep people using the service safe.

Rating at the last inspection

The provider was registered with the Care Quality Commission on 7 September 2020, and this is the first inspection.

Why we inspected

This is the first inspection of this service since the provider registered with CQC.