Background to this inspection
Updated
10 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
We received information of concern about infection prevention and control measures and staffing at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 23 February 2022 and was announced. We gave the service 24 hours' notice of the inspection.
Updated
10 March 2022
About the service
The provider is registered with us to provide personal care and support for people who live in their own homes. People using the service lived in a large gated community in one building in Stone. There were 72 flats on the complex. People had their own flats as well as access to communal areas on site such as shops, restaurants and a hair salon.
People's experience of using this service and what we found
People were supported in a safe way. There were enough staff available for people. Risks to people’s safety were considered and reviewed and lessons were learnt when things went wrong. Medicines were managed in a safe way and actions were taken to ensure infection control procedures were followed in people's homes.
People were supported by staff they were happy with. People were encouraged to remain independent. They were offered choices and their privacy and dignity was maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. They were supported to maintain healthy diets.
People received care based on their assessed needs. People's preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.
There were systems in place to monitor the quality within the home. Staff felt supported and listened to. People and relatives were happy with the care they received. Feedback was sought from people and relatives who used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (30 September 2016)
Why we inspected
This was a planned inspection based on the previous rating.