The Care Quality Commission

Archived: Marego Limited

7 Ability Plaza, Arbutus Street, Hackney, London, E8 4DT (020) 7254 1903

Provided and run by:
Marego Limited

Important: This service is now registered at a different address - see new profile

All Inspections

26 September and 5, 8 October 2012

During a routine inspection

As part of our inspection we spoke with 11 people who use the service or in case of children we spoke with their parents. Each person said they were very satisfied with the quality of care offered by the agency. People told us the care workers were polite and treated each person with respect. People felt their needs were being met. One person told us, "I am very happy with the quality of care and haven't had any problems at all. My son is used to his care workers and they know how to look after him". Another relative told us, "my wife is much happier now that she has got carers. They are all very good".

People told us they were involved in planning their care. They were visited by the registered manager on a monthly basis, when they could discuss their needs. People also told us the manager was available on the telephone whenever they needed to talk with her.

Each person who spoke with us felt the care workers were well trained and had a good mix of knowledge and skills to meet their needs.

We also spoke with seven care workers, all of whom felt very well supported by the management team.

25, 28 January 2011

During a routine inspection

Most people using the service or whose children were using the service were happy with the care provided by Marego Limited. People spoke positively about the staff who were described as 'caring' and 'polite'. Staff respected that fact that they were working in people's homes. People felt involved in day to day decisions about care. They also said that the manager was approachable and responded to feedback. The service was perceived to be flexible: 'they do listen'. One person we spoke to was unhappy with the service but this experience was not shared by others we spoke to. People did make some suggestions for improvement. One person felt that timekeeping could be improved. Two other people suggested that staff would be able to Summary of our findings for the essential standards of quality and safety care more effectively for their children with better knowledge, for example, of their child's healthcare condition or more generally in ways of engaging with children.