Archived: Elgin Lodge

Updated 25 February 2020

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Elgin Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

This inspection was unannounced.

Inspection activity started on 29 January 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used all of this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with seven people and received a full tour of the home. We spoke with two members of staff including the registered manager and a care and support worker.

We reviewed a range of records. This included two people’s care records and all eight peoples medication records. We looked at staff files in relation to recruitment and staff supervision and all training records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We liaised with two relatives who sent details of the care and support provided to their relatives.

Updated 25 February 2020

About the service

Elgin Lodge is a detached two storey property The home is registered to accommodate eight people and there were eight people living at the home at the time of our inspection.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe using the service and were protected from abuse and the risk of abuse. Procedures were in place for the safe management of medicines and people received them on time. Safe recruitment practices were followed. Infection control practices were followed to minimise the risk of the spread of infection and regular safety checks were carried out on the environment and equipment.

Systems were in place to monitor the quality of the service that people received. People's needs and choices were assessed prior to moving into the service. People received care and support from experienced staff who received training which supported their role. People were supported to have a nutritious and balanced diet and their healthcare needs were met.

People and their family members felt the service met their needs and positive relationships had been formed with the staff delivering care and support.

People and their family members had access to information about how to make a complaint about the service.

Systems were in place to monitor the quality of the service that people received. The registered manager sought information and guidance from other agencies to continually develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 28 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.