We carried out a review of the data available to us about Sk:n - Sheffield Psalter Lane on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sk:n - Sheffield Psalter Lane, you can give feedback on this service.
This service is rated as Good overall. (Previous inspection 13/02/2014 – inspected but not rated).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Sk:n-Sheffield Psalter Lane as part of our inspection programme. The inspection was carried out to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. The service registered with the Care Quality Commission (CQC) in 2012 and was inspected in 2014 but not rated. This was the first rated inspection of the service.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Sk:n-Sheffield Psalter Lane provides a range of non-surgical cosmetic interventions, for example, laser hair removal and anti-ageing injections which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.
Sk:n- Sheffield Psalter Lane is registered with the CQC to provide the following regulated activities:
Diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury.
The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Due to the current pandemic we were unable to obtain comments from patients via our normal process of asking the provider to place comment cards within the service location. However, we saw from internal surveys and on-line feedback reviews that patients were mostly positive about the service, describing staff as professional, kind and caring. We did not speak with patients on the day, as there were none attending for regulated activities.
Our key findings were:
The areas where the provider should make improvements are:
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
People were positive about the treatment they received at Sk:n Sheffield. One person described the staff as, 'nice and professional,' and was positive about the fact that they saw the same therapist each time they visited. People told us that the treatment options available to them were discussed, as well as the possible side effects of these. People also told us that they were provided with aftercare advice. One person said that their therapist reiterated the importance of aftercare advice, 'every time I visit.'
We found that people benefited from equipment that was used safely and met their needs.
We found that effective processes were in place to ensure that people were cared for by suitably qualified, skilled and experienced staff. A system was in place to gather, record and evaluate information about the quality and safety of the treatments provided to people. We found that records were up to date and stored securely.
People were positive about the treatment they received at Sk:n Sheffield. One person had visited for their first consultation on the day of our inspection. They described the therapist as, 'lovely' and told us they had discussed a range of treatment options with them in an, 'honest and realistic way.' Another person described the clinic as, 'very clean, hygienic and comfortable.'
Our review of treatment records demonstrated that people's needs were assessed and that the treatment was delivered in line with their individual treatment plan and expectations.
We talked with staff and looked at information about safeguarding children and adults. Staff told us that they would report safeguarding concerns to the clinic manager and were confident that they would take action. None of the staff spoken with had received safeguarding training.
We found that staff received induction, training courses and regular supervision and an annual appraisal. Staff spoken with and records reviewed during our inspection confirmed that staff were appropriately trained and supported to undertake their roles.
None of the people we spoke with during our inspection had any concerns about Sk:n Sheffield. We saw that there were policies and procedures in place to investigate complaints.
We were able to view some completed 'tell us what you think' surveys from September 2011 and some comments included:
'Staff are friendly, welcoming and helpful which ensured I felt comfortable. Efficient service';
'Everyone is always friendly, helpful and informative'.