Sk:n - Wolverhampton Compton Road

Updated 7 April 2023

Lasercare Clinics (Harrogate) Limited head office is located at the following address in Coleshill.

Sk:n Ltd,

First Floor,
2 Bromwich Court,

Gorsey Lane,
Coleshill, B46 1JU

The provider Lasercare Clinics (Harrogate) Limited is the registered provider with the Care Quality Commission and provides regulated activities at 82 registered locations. This includes Sk:n – Wolverhampton Compton Road.

The nominated individual is Miss Isobel Louise Bates and the Clinic Medical Director at this location is, Dr Michael Mackay Odeke, who has almost 30 years’ experience as a Laser Surgeon and many years as a Specialist Plastic Surgeon. A team of specialist dermatologists, doctors, nurses and medically trained practitioners deliver specialised and tailored skin treatments including mole removal and skin cancer screening services, anti-ageing injectables, acne and acne scarring treatment, laser hair removal and rejuvenating HydraFacial and chemical skin peels.

The staff team at Sk:n – Wolverhampton Compton Road also consists of a clinic centre manager who is also the registered manager, a regional quality and compliance officer and receptionists.

Sk:n – Wolverhampton Compton Road, is also partnered with the Joint Council for Cosmetic Practitioners (JCCP) to promote and ensure patient safety through the accreditation and registration of competent and trustworthy practitioners.

The clinic opening hours are Tuesday to Thursday 12pm to 8pm, Friday, 10am to 6pm and Saturday 9am to 5pm. The clinic is closed on Sunday and Monday. The service operates from an adapted commercial building. Access to the clinic is via steps or a ramp for people with mobility problems. There is a small onsite car park for patients. The service had a waiting room, three consulting rooms, one treatment room and patient accessible toilet facilities.

Full details of the services provided are available on the Sk:n website at www.sknclinics.co.uk

How we inspected this service

During the inspection we spoke with staff, reviewed information made available to us by the provider, reviewed a sample of clinical records, made observations and reviewed patient feedback.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 7 April 2023

This service is rated as Good overall. (Previous inspection September 2013 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Sk:n – Wolverhampton Compton Road as part of our inspection programme.

Sk:n – Wolverhampton Compton Road offers specialised and tailored skin treatments. This includes laser hair and tattoo removal, skin peels and minor surgical skin procedures.

This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Sk:n Wolverhampton Compton Road provides a range of non-surgical cosmetic interventions, for example acne and acne scarring treatment, rejuvenating skin treatments which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The Centre Manager is the registered manager for this location. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems to assess, monitor and manage risks to patient safety.
• Services provided were organised and delivered to meet patients identified and assessed needs.
• The provider had systems and processes in place to minimise the risk of infection.
• Staff files were not all organised so that relevant documents were readily and easily accessible in one place.
• Some prescribed medicines did not demonstrate that national guidance was consistently followed before prescribing the medicine.
• There were some gaps in the documentation of patients records to confirm that all patients had the required tests carried out before confirming the treatment to be provided. prescribing the medicine.
• Appropriate medicines and equipment were available to manage medical emergencies.
• Staff had received training and guidance to deal with medical and other health and safety emergencies.
• The provider maintained a central register of any complaints and incidents that had occurred across all its locations. This supported sharing learning and improvements across the organisation.
• We saw examples where information was shared with a patients NHS GP to support the continuity of safe care and treatment.
• The clinicians and practitioners took the opportunity to provide skin health advice to patients at consultations.
• Staff treated patients with respect and involved them in decisions about their care.
• Governance arrangements supported the provider to have management oversight of systems to support ongoing learning, monitoring and improvement.

The areas where the provider should make improvements are:

• Continue with the improvements to implement formal quality audit systems for the ongoing and regular review of clinical records.
• Include systems to check that clinicians are following relevant guidance when prescribing medicines to support patient safety.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services