About the service Elmhurst Residential Home is a residential care home providing accommodation and personal care to 29 people aged 65 and over at the time of the inspection. The service can support up to 30 people.
The care home is two houses joined together and has been adapted to meet people’s needs.
People’s experience of using this service and what we found
People told us that they felt safe living at Elmhurst Residential Home. Staff were able to describe the signs of possible abuse and the steps they would take to safeguard people from potential abuse or harm.
Risk assessments in place identified people’s risks associated with their health and care needs and gave guidance to staff on how to reduce risk and keep people safe from harm.
People received their medicines on time and as prescribed. Systems and processes in place supported this.
We observed there to be enough staff available to support people safely. Recruitment practices followed ensured suitable staff were employed to work with vulnerable adults.
Staff received appropriate training and support to enable them to support people safely and effectively.
People’s healthcare needs were monitored and appropriate support and access to a variety of health care professionals was made available where required.
People were seen to eat and drink well. People were offered choice and where people had assessed specialist dietary needs, staff knew these and supported people accordingly.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff in a way which promoted kindness and respect. Staff knew people well and supported them in ways which were responsive to their needs.
Care plans were person centred and listed people’s needs and preferences on how they wished to be supported. Care plans were reviewed and updated regularly with any noted changes in people’s care and support needs.
People and their relatives were involved in the care planning process. The registered manager had systems in place to monitor the overall quality of care people received so that the required improvements could be made. However, these systems were informal and not always recorded.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 5 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.