We carried out a review of the data available to us about Avid Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Avid Care Ltd, you can give feedback on this service.
Avid Care Ltd is a domiciliary care agency providing personal care. At the time of our inspection there were 3 people using the service. All people who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and had confidence that staff had the skills and knowledge to respond to concerns appropriately. Staff supported people to take positive risks and this was promoted with guidance in peoples care plans. Incidents and accidents had been recorded and lessons learnt to reduce the risk of them reoccurring.
People’s needs had been thoroughly assessed and detailed care plans were in place. Staff were trained to be effective and confident in their role. People were supported to live healthy lives and there were good examples of joined up care with health professionals. Staff sought consent from people at every opportunity and were equipped to respond to concerns for a person’s cognition if they felt they may require an assessment of their capacity to consent.
Staff spoke of people with respect. People told us they felt very well cared for and their carers were polite. People felt they were encouraged to be as independent as possible, and they could comfortably express their views and be in control of their care.
The provider supported individual communication needs exceptionally well. Care plans had been translated, and fluent staff allocated to people whose first language was not English. Staff had access to creative tools to communicate with people who had delayed speech and processing of information. Staff supported people to enjoy activities which were meaningful to them in addition to their care plan requirements. The provider responded to complaints sensitively and thoroughly; measurably improving care for people as a result. People had an equal opportunity to receive the same quality of care.
The registered manager was spoken of very fondly by staff, people and their relatives. There was confidence in the management, and pride in contributing to the ethos of inclusivity. The registered manager had committed to extensive, thorough monitoring and open communication which had proactively reduced potential risk or quality concerns. People and relatives were engaged with the provider and had trust in their ongoing care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 February 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.