Clifton Manor Nursing Home

Updated 25 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 January 2022 and was unannounced.

Updated 25 January 2022

About the service

Clifton Manor Nursing Home is registered to provide personal and nursing care for up to 30 people, some of whom may be living with dementia. At the time of the inspection 29 people were living at the home. The home was purpose built and accommodation was provided over two floors. Communal lounges and a dining room were provided on the ground floor.

People’s experience of using this service and what we found

People told us they felt safe and they were consistently treated with kindness, dignity and respect. People were happy with the support they received from staff. They told us if they had any worries or concerns they could speak to the manager and staff and they would be listened to.

People’s care records contained guidance for staff about how to support people safely and minimise risks to people. Staff were trained in their responsibilities for safeguarding adults and knew what action to take if they witnessed or suspected any abuse.

Systems were in place to make sure people received their medicines as prescribed. Staff supported people to maintain their health by making appropriate referrals to community health professionals and acting on any advice they were given.

There were enough staff provided to meet people’s needs. We observed staff respond to people in a timely manner throughout the day.

The provider had recruitment procedures in place to make sure staff had the required skills and were of suitable character and background. The provider was undertaking a full audit of staff files to make sure any gaps prior to first employment were explained.

Staff were provided with regular training, supervisions and appraisals, which supported them to conduct their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the food provided. The service catered for people's special dietary requirements and staff monitored food and fluid intake levels of people who were assessed to be at risk.

The provider had a complaints procedure in place. Information about how to complain was provided to people. People living at the home, and their relatives, knew how to complain if they needed to.

The provider and manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis. The management team provided staff with effective leadership and were approachable. Staff told us they enjoyed their jobs and they worked well together.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good (published 10 May 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.