Corrina Lodge

Updated 26 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors, a nurse specialist and an Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Corrina Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Corrina Lodge is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We reviewed the information we held about the service since our last inspection. This included accidents, incidents and safeguarding concerns. We also sought feedback from health and social care professionals.

During the inspection

We spoke with the registered manager during the inspection, as well as 8 staff which included both clinical and non-clinical staff. We spoke with 6 people and 2 relatives to obtain their feedback about the care they received.

As part of the inspection we reviewed the care records for 9 people in varying depth, numerous medicines records, 5 staff recruitment files, governance systems and processes and other documentation relevant to the running of the service.

Following our visit, we received further information from the registered manager, which included training details, compliments and survey results. We also received written feedback from 3 relatives.

Updated 26 January 2023

About the service

Corrina Lodge is a care home providing accommodation with nursing and personal care for up to 58 people. Peoples’ needs were varied and included people with nursing needs and people living with dementia. At the time of our inspection there were 53 people using the service.

Corrina Lodge is a purpose-built care home which has two floors. Each floor has its own dining and lounge areas.

People’s experience of using this service and what we found

People were happy living at Corrina Lodge. They told us staff were kind towards them and knew their needs well. People were encouraged to make their own choices and retain their independence and people’s care plans were individualised and person-centred.

People felt safe living at Corrina Lodge and where risks to people had been identified there was good guidance in place for staff. Staff were able to tell us how they kept people safe and had a good knowledge of how to identify and report a potential safeguarding concern.

People lived in an environment that was checked for its safety and suitable for their needs. The environment was spacious and well laid out and was kept clean and tidy by a team of housekeeping staff.

People were cared for by a sufficient number of staff who had been trained and demonstrated competence in their roles. Staff received the support they required through continual learning and development and regular supervision with their line manager.

The registered manager was involved in initiatives to help assist with the pre-assessment stage for people and also the ordering of people’s medicines. Medicines practices were good and people received the medicines their required in line with their prescription.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with sufficient food and drink prepared in a way that met their needs. There was also a range of activities available and links had been made to the outside community to enable people to go out more.

People were shown respect and dignity by staff and where care did not go to plan, or people had concerns, these were taken seriously and apologies were given.

The registered manager had a clear drive to improve the service for the benefit of people. They had developed strong links with external providers and had plans in place for future further development. They kept themselves updated with news and guidance through the Surrey Care Association and also gave people and relatives the opportunity to provide their views and feedback on any improvements that could be made.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 27 June 2019).

Why we inspected

The inspection was prompted in part by notification of an incident following which a person using the service sustained a serious injury. This incident is the subject of a safeguarding investigation.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe, Effective and Well-led sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.