Emily Jackson House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated respectfully. People’s privacy and dignity were maintained, and their independence promoted. People were encouraged to do as much for themselves as they were able. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The provider’s policies and systems supported this practice.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us their privacy and dignity were respected. They said, “No one walks in without knocking and they are discreet in the help they offer” and, “My room is my castle and that is respected.” People told us staff encouraged and supported them to do as much for themselves as they were able to do. People said, “I organise my day to suit me, luckily I am pretty independent” and, “I like to be up early and go to bed early and with a bit of effort I can do this by myself.”

The manager told us that choices for people living at the service was embedded in the support people received. They had details of what people’s past choices were and they reviewed this in line with the provider’s policy each time the care needs were reviewed. Staff told us that they respected choice, whether someone wished to spend most of their time in their room or to go to the dining room, what they would like to wear and eat or drink. People who were able to make their own decision about their ongoing care were supported to do so. A person was recently admitted to the service under a discharge process from the local acute hospital. They decided they felt safe and supported and made the decision to become a permanent resident.

We observed staff gave people choice and control; and promoted their independence. People spent their time how they preferred to. We saw some people stayed in the dining room with others and some stayed in their rooms. We saw staff asked people if they wanted to go their rooms. Staff respected people's choices and made them comfortable where they were. Staff went round and offered people a choice of drink. They showed people packs of the drinks available so they could choose what they wanted. People were enabled to do the things they could do. People were able to walk around the home independently. During lunch we observed people choosing where they wanted to sit, and being shown choices of meals and a selection of drinks were offered. When people needed support to eat their lunch, staff sat with them and supported them discreetly.

Care plans included information for staff to follow about people’s level of independence. Care plans were detailed included what people could do for themselves and what people preferred to have support with. People were supported to maintain relationships which were important to them. People’s friends and family visited when they wanted to.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.