- Care home
Kingsland House
Report from 1 February 2024 assessment
Contents
Ratings
Our view of the service
Kingsland House is a nursing home catering for people with physical illness or dementia. We carried out an assessment of this service between 14 February and 19 March 2024. Our assessment of the service included an unannounced visit to the home on 14 February 2024. We looked at the quality statements safe and effective staffing, kindness, compassion and dignity, responding to people’s immediate needs and governance, management and sustainability. While there were some areas for improvement, overall we found the areas we assessed to be good. The home was divided into areas based on people’s needs, but staff were able to work across the whole home. There were usually enough staff to keep people safe at Kingsland House and the home was clean. Some staff had gaps in their knowledge about their responsibilities. Most staff treated people with dignity and respect. However people who lived on Memory Lane were not always treated with compassion and dignity. The service did not have a registered manager at the time of our visit but there were senior staff managing the home, including the area manager and a deputy manager, and the provider was actively seeking a manager.
People's experience of this service
People were happy with their care and felt safe. We spoke to people and relatives about care at the home and while some relatives said they felt staff numbers were low, people we spoke to, and care we observed, showed safe staffing numbers. People, particularly people living with dementia did not always have activities that were engaging. Staff were kind and caring, however we saw some poor practice at lunch time where staff did not position people in bed safely to help them eat, and some staff were not giving people their full attention while assisting them to eat at the dining table. People and relatives were able to have input in the care they received and there were frequent meetings with them. Where there were any complaints about care, the acting manager and the deputy manager were actively looking for resolutions to the issues raised.