Beeston View

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 2 quality statement for this key question. People, their relatives and professionals spoke positively about the service and staff team. One person said, "I am happy with the support [Name] receives. There is plenty of information around the home if you want to speak to someone" and a professional said, "Actions taken by the provider to mitigate the risks, concerns have been reviewed and actions have been taken to address them." People were supported to achieve equity in experience and outcomes. The risk assessment and care planning processes identified people's needs and guided management plans that took into account individual differences. The guidance informed staff how best to support people in a way that they liked which enabled people to achieve the outcomes they desired. Staff received training in equality, diversity and inclusion and were alert to potential discrimination or inequalities.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us that staff knew them well. Care plans reflected people's individual needs and preferences and were written in a person centred way. It was evident that people and their relatives were involved in the care planning process. A range of activities were available to encourage people to participate in those that appealed to them. People's family members were encouraged to visit.

Staff understood person centred care and the need to approach each resident as an individual. Staff had morning handovers which raised any changes in a patients needs, and a '10 @ 10' meeting which was attended by the heads of department and information cascaded down to colleagues. Staff had access to care plans and the 'getting to know me' books also.

It was clear that staff knew people they supported well, although not all care observed was delivered in a person centred way. For example, one person had their name clearly taped across the top of their slippers, the provider did advise the inspector that this had been done by the resident's relative and it had been left in place for that reason, and when another person asked a staff member a question, they were responded to in a dismissive manner. There was no pictorial signage observed in the home to help people living with dementia navigate their way around the home. People’s rooms were personalised with objects that were important to them, such as photographs. We also observed staff supporting people with individual activities in the dining room and care plans reflected information regarding people’s preferences.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We saw that people and their relatives were listened to and their care and support was tailored to meets their needs in an holistic way. One relative told us that they are given questionnaires and opportunities to speak about what care and support is important to their loved ones. The relatives we spoke with all had loved ones that could not communicate and their responses were positive.

Staff were aware of and responded to residents individual requirements and were aware that there was not a one solutions fits all to residents. Staff gave examples of people's preferences and how they responded to these.

We saw that the provider had clear channels for residents to express themselves and suggest any changes to the home and their care and support. Relatives also told us that the provider listened to them and made changes to that was tailored to their care needs. For example when we spoke to a husband of a lady residing at Beeston View he told us that staff at the home had made any changes that had been requested and he was especially pleased as she has Dementia and is unable to express herself verbally. He told us the level of care and support is more than he could have hoped for.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.