- Independent mental health service
Castle Lodge Independent Hospital
Report from 25 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 7 February to 8 February 2024. Castle Lodge Independent Hospital is a specialist independent mental health service based in Kingston Upon-Hull. It is part of Barchester Healthcare. The service provides treatment and care for individuals detained under the Mental Health Act, Mental Capacity Act or as an informal patient experiencing cognitive impairment or enduring mental health illness. The service has 15 beds over 2 wards: Bluebell Ward –10 bed ward for men aged 50 years+ and Primrose Ward – 5 bed ward for women aged 50 years+. A new Registered Manager, had taken over the leadership of the service since the last inspection. We rated safe environments as outstanding because we found that risks were assessed using a balanced and proportionate approach; people were cared for in a safe environment and the service were exceptional at meeting people's care and treatment needs; facilities, equipment and technology were well-maintained. Leaders and staff considered how environments kept people safe from physical and psychological harm. We also found that people received care, treatment and support that was evidence-based and in line with good practice standards. Risk assessments were holistic and person centred and enabled staff to respond to risk in a positive way that protected peoples rights and dignity. The service took a proportionate approach to imposing restrictions on people. People received information about care and treatment in a way they could understand. People's capacity and ability to consent was taken into account and this included consultation with others such as carers, families and advocates. The service promoted people's independence, health and wellbeing by enabling choice and control. Staff provided access to a range of in-house and community activities to support people build and maintain relationships. People’s care, treatment and support promoted equality and the service worked to remove barriers and protect people’s rights.
People's experience of this service
We spoke with 3 patients and 3 carers who told us they were treated fairly and equally. A carer told us it is like they were looked after by family at the service. Carers we spoke with confirmed that they were actively involved with planning care for their relative. Carer's told us they could meet with the psychiatrist and ask questions about medication and they told us how the service met people’s food and drink needs. Patients knew how to make a complaint and confirmed that the service responded to these. Patients could attend a monthly community meeting and families and carers were invited to a monthly support meeting. The independent advocate we spoke with told us that patients were supported to maintain relationships and supported to understand their rights.