Background to this inspection
Updated
4 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 18 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
4 February 2022
About the service
Springvale Court is a residential care home providing personal care to 29 people aged 65 and over at the time of the inspection. The service can support up to 40 people.
People’s experience of using this service and what we found
The provider now managed medicines safely. They had improved their systems to ensure accurate stock records were kept and better guidance was available to staff about when to give ‘when required medicines. People told us they received their medicines when they were due.
People, relatives and staff felt the home was safe. Staff were confident to raise safeguarding and whistle blowing concerns. Previous concerns had been thoroughly investigated. There were enough staff to meet people’s needs. Staff carried out risk assessments and health and safety checks to help keep people safe. Incidents and accidents were analysed to identify lessons and areas for improvement. The provider recruited new staff safely.
Staff had good support and received the training they needed. Staff supported people very well to have enough to eat and drink. They also supported people to access health care services. The provider had adapted the environment to suit the needs of people living with dementia. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received good care from a kind and considerate staff team. Staff treated people with respect and encouraged people to be as independent as possible.
People’s needs had been assessed and the information use to develop detailed care plans. We received mixed feedback about the current availability of activities. This was due to the activity co-ordinator recently leaving the role. The provider was recruiting for a new activity co-ordinator when we inspected. People knew how to complain if required. A previous complaint had been investigated and resolved.
People, relatives and staff gave very positive feedback about the management and culture of the home. They described the significant progress the provider had made to improve standards at the home. The provider had effective quality assurance processes which were used to drive improvement. People, relatives and staff had good opportunities to give feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was requires improvement (published 22 March 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.