Threshfield Court

Updated 23 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 20 January 2022 and was announced We gave the service 24 hours’ notice of the inspection.

Updated 23 February 2022

About the service

Threshfield Court is a residential care home providing personal and nursing care to 49 people aged 65 and over at the time of the inspection. The care home can accommodate up to 61 people across three separate floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

The leadership of the service promoted high-quality, person-centred care. Everyone we spoke with told us the service was exceptionally well-led and spoke highly of staff at all levels. Staff were extremely well-skilled and applied best practice in a way that achieved the very best outcomes for people. Care and support was informed by the most current, evidence-based techniques. People had access to new technology which enhanced their quality of life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe from risk of abuse and avoidable harm. They were supported by enough, competent and skilled staff. Medicines were safely managed and administered as prescribed.

Staff were kind and cared for people as individuals. They supported people to maintain their independence and gave people the information they needed to make informed decisions about their care and support.

Staff knew people well and cared for them in a way they preferred. People were supported to maintain their interests and to pursue hobbies.

Staff were exceptionally well-skilled in supporting people to have a comfortable, dignified and pain-free death.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 November 2015). There was also an inspection on 5 December 2017 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.