Wimbledon Beaumont DCA

Updated 3 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes in a purpose-built building on the grounds of Wimbledon Beaumont, a nursing home run by the same provider.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 28 June 2022 and ended on 5 July 2022. We visited the location’s office/service on 28 and 30 June 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with one person who used the service and contacted another via email. We emailed two relatives to gather their views of the service. We spoke with five staff members, including care workers, the clinical development nurse and the registered manager. We reviewed two care plans, staff recruitment files, policies, accidents and incidents and other records relating to the management of the service.

Updated 3 August 2022

About the service

Wimbledon Beaumont DCA is a domiciliary care service providing personal care to up to 15 people living in supported living apartments. The apartments are based within the grounds of Wimbledon Beaumont, a nursing home run by the same provider. At the time of our inspection there were 10 older people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People continued to receive care that was safe. People were protected against the risk of harm. Risk management plans were robust and enabled people to take risks safely. Staff received safeguarding training and knew how to report and escalate suspected abuse. People’s medicines were managed safely. People continued to receive support from suitable numbers of staff who were robustly vetted.

People received support from staff that were knowledgeable and reflected on their working practices to drive improvement. People were supported to monitor and maintain their health and wellbeing and had access to healthcare services as and when required. People’s nutritional needs and preferences were catered for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People were supported to maintain their independence whenever safe to do so. Staff were aware of people’s diverse needs and treated them equally.

People’s communication needs and preferences were recorded. People continued to receive a personalised service and care plans were regularly reviewed to reflect their changing needs. People knew how to raise concerns and were confident these would be acted upon in a timely manner.

People and staff spoke highly of the registered manager and told us the service was well-led. The registered manager had oversight of the service to drive improvements. People benefitted from a service that worked in partnership with other organisations and strove for continual improvement. People’s views were regularly sought and action taken when issues identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 July 2017).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.